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(25)SafeConsole
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THE PROBLEM
If the user updates SafeStick from version 3.1.0 or lower to version
4 they will not be able to log in. The login will only prompt and say
that the password is incorrect.
EXPLANATION TO THE PROBLEM
Version 3.1.0 and lower version of the Saf...
By running SafeConsole cloud you will not have to install any software
locally on your systems.
You can find out more and try it on
http://www.blockmastersecurity.com/safeconsole-trial
[http://www.blockmastersecurity.com/safeconsole-trial]
Requirements...
In Windows 8 for version 4.2 and eariler, there is an issue with
showing graphic buttons in the login interface.
The easiest way to get around this is to use the enter/return key
instead of the mouse.
Please enter your password as normal and then ...
BlockMaster can confirm the following:
1. The device login execurtable is not and does not contain malware
2. It is sometimes erroneously detected as a false positive by AV
engines.
3. It is possible to verify the authenticity of the login software by...
Applies only to SafeConsole on-premise.
The 403 error indicates that your computer's IP is blocked in the
Trusted Zone IP address filter.
This could be due to
* An IP address filter which contains zeroes (0) instead of blank
fields in the configura...
This problem can be due to many factors but in essence it means that
something is blocking the communication from the device software to
the USB port.
Most likely this is because of one of the following reasons:
* A port blocking software or hard dis...
ShieldShare, due to the distributed key architecture will not be able
to recreate shares if the owners client is gone.
There is a way around this issue.
If you set up your client using your own AD credentials, just
initialize and register another...
For inbound connections to SafeConsole port 443 with https is used as
default although this port is configurable to any port.
To allow devices to connect back to SafeConsole (in order to use
features such as remote kill or collect logs over the Internet...
ShieldShare normally requires port 11234 to be open and forwarded to
the machine running the ShieldShare service.
For inbound connections to SafeConsole port 443 with https is used as
default although this port is configurable to any port.
To all...
_Applies only to SafeConsole on-premise._
SafeConsole will only show users that has registered a
SafeConsoleReady flash drive or ShieldShare client and claimed it as
theirs. If no clients have been deployed, SafeConsole will show only
the OU structure o...
SAFECONSOLE AND SHIELDSHARE
The unified BlockMaster Server Manual that covers all steps from
installation to configuration is included in the packages.
PROCEDURE TO UPGRADE SAFECONSOLE
* Stop the SafeConsole service.
* Take a full backup.
* Unin...
To reset your password, please contact your system administrator and
ask them to reset it using SafeConsole.
If your device is managed you should have a 'Forgot password' entry in
your menu 'Actions' in the login window
If your system administrator do...
_Applies only to SafeConsole on-premise._
The problem manifests itself in SafeConsole 4.2 or earlier as a user
name and password prompt that pops up again after a correct user name
and password has been supplied
The reason you get prompted repeatedly ...
_Applies only to SafeConsole on-premise._
AFFECTS: SAFECONSOLEREADY DEVICES 4.1 AND 4.2
THE PROBLEM
When using a CA issued SSL certificate from an intermediate CA,
SafeConsoleReady devices will not be able to verify the trust of the
certificate on ce...
This problem has been identified as having to do with the passwords on
the certificates (old/new) not matching which affects other setting in
SafeConsole 4.2 or earlier.
If you have a backup of the old safeconsole.ini it is quick to
implement this fix.
...
Zones for ZoneRestrictor are configured under Usage Configurations >
ZoneBuilder.
Certificates used by ZoneBuilder and ZoneRestrictor, referred to as
Zone certificates, can either (A.) be created automatically by the
solution or be (B.) required to ...
Note that all SafeConsoleReady Device's do not have Linux capabillity.
Refer to hardware vendor documentation to know more.
To unlock your device on a Linux machine (Ubuntu is confirmed to
work):
* Please open a terminal and go to the device login v...
SafeConsoleReady Devices require a reg key and certificate to be
present on initialization to connect to SafeConsol.e
The certificate and reg key of the SafeConsole can be pushed to the
user accounts using a GPO.
Once these materials are at the ma...
As part of the troubleshooting process it is often helpful to send a
device log to the support staff.
The log can be generated by either:
* Lock and exit and start the device software again. PressCtrl + Alt
+ F6 when the initializing screen is displ...
_Applies only to SafeConsole on-premise._
_How to prepare and move an existing SafeConsole server to a new
server location._
STEP 1 – SETUP THE NEW SERVER MACHINE AND INSTALL THE NEW
SAFECONSOLE
Install the SafeConsole server software on the n...
In some cases systems are not able to receive both the SafeConsole
registry key and certificate at the same time.
For instance where this happen attempt instead to push the
SafeConsole certificate in a separate GPO by following these steps:
* Cr...
The Silverback device requirements differ slightly from the rest of
the SafeConsole Ready devices.
* Silverback requires admin rights
All other SafeConsole Ready devices are supported with mere user
privileges
* Silverback login is supported in Wind...
A bug in SafeConsole (4.2.0-4.6.6) caused devices to become disabled
under certain circumstances.
The bug presented itself if SafeConsole was configured to:
* automatically disable devices in Device State Management
* and the administrator select...
One option is to update the device to a later device software which
features improved proxy support.
The other option is to create a rule in the firewall that should be
configured so that all calls over https (port 443) to the cloud server
address are a...
By installing the ShieldShare Storage Engine on the Amazon Cloud
Service to make use of their high quality hosting services. Only
encrypted data and no encryption keys are available in the ShieldShare
Storage Engine which enables worry-free usage of th...
Using a managed secure USB drive is very similar to using a regular
USB drive, however there are a few differences:
* The secure USB drive presents itself as two separate storage
volumes (partitions):
* The secure login CD-ROM volume contains the d...
BlockMaster is a dedicated software business since July 2010.
HARDWARE SUPPORT AND RMA SHOULD BE HANDLED DIRECTLY WITH THE DEVICE
MANUFACTURER.
BlockMaster is unable to assist you with hardware related issues.
The latest device updates can eit...
_Applies only to SafeConsole on-premise._
PROBLEM DESCRIPTION
If I try to open the console via a web browser the page times out. I
have tried from the server itself and from a remote client. The
Safeconsole service is running and I have restarted the s...
_Applies only to SafeConsole on-premise. BlockMaster handles this
process for SafeConsole Cloud._
Since SafeConsole is not required for devices to function, it is not
considered critical and failover is not built into the product.
Preparing for and perf...
In certain circumstances your secure USB may fail to start or operate
as normal.
Most of the time, this is due to machine environmental issues.
Before contacting support for further troubleshooting, please check if
the device works on another machine ...
_Applies only to SafeConsole on-premise._
If you are unable to see or use the 'Install License' button in the
license view, it is possible to still easily install the SafeConsole
license manually.
The 'Install License' button should of course be visib...
This problem indicates that the address mentioned in the warning
message does not resolve to a valid domain controller.
There are fallback mechanisms within SafeConsole that may counteract
this problem and still make it work, so you may want to try to
p...
There is a known issue with devices used on a Mac with a certain name
pattern:
"User's Mac"
This can cause a number of issues, including crashing the login
application.
To remedy the issue we suggest that you update to the latest version
of the soft...
To reset ShieldShare so that all account information and corresponding
synchronized information is removed, follow these steps (ALL DATA WILL
BE REMOVED):
* Stop ShieldShare server.
* Remove the server storage folder (for example C:ShieldShareSERV)
...
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