THE PROBLEM If the user updates SafeStick from version 3.1.0 or lower to version 4 they will not be able to log in. The login will only prompt and say that the password is incorrect. EXPLANATION TO THE PROBLEM Version 3.1.0 and lower version of the Saf...

This is often the result of cross platform usage of the device. In Mac OS the operating system adds anonymous hidden files when a factory reset is performed. This in unavoidable when formatting any USB mass storage device on Mac OS. Generally the hidden f...

Kingston can be contacted from an online form: http://www.kingston.com/en/support/technical/products?model=DTVPM [1] it's also possible to contact Kingston directly: http://www.kingston.com/en/company/contacts#tech [2] Links: ------ [1] http:...

If you do not have an Active Directory, you can use the 'group name' reg key available in the Safeconsole install folderwebappsres Edit the file "group name.reg" By default it is designed to put all users in a group "non domain users". You can change ...

This means that the drive cannot locate a SafeConsole server to connect to, either because there is no SafeConsole present or that the deployment configuration is wrong. If you don't have SafeConsole, go to SafeConsole.com and register for a free trial ...

In Windows 8 for version 4.2 and eariler, there is an issue with showing graphic buttons in the login interface. The easiest way to get around this is to use the enter/return key instead of the mouse. Please enter your password as normal and then ...

BlockMaster can confirm the following: 1. The device login execurtable is not and does not contain malware 2. It is sometimes erroneously detected as a false positive by AV engines. 3. It is possible to verify the authenticity of the login software by...

This problem can be due to many factors but in essence it means that something is blocking the communication from the device software to the USB port. Most likely this is because of one of the following reasons: * A port blocking software or hard dis...

To reset your password, please contact your system administrator and ask them to reset it using SafeConsole. If your device is managed you should have a 'Forgot password' entry in your menu 'Actions' in the login window If your system administrator do...

If a device password has been forgotten there are three options available. * Try to remember the password, the hint that is displayed when an incorrect password is entered maybe will help you. You have 20 attempts or less before the device initializes...

The SafeConsole manual contains information on how to deploy your devices to connect to the server. I problems still arise please confirm the following steps on the machine where the device is attempting to connect: * Check that the registry key fo...

Zones for ZoneRestrictor are configured under Usage Configurations > ZoneBuilder. Certificates used by ZoneBuilder and ZoneRestrictor, referred to as Zone certificates, can either (A.) be created automatically by the solution or be (B.) required to ...

Note that all SafeConsoleReady Device's do not have Linux capabillity. Refer to hardware vendor documentation to know more. To unlock your device on a Linux machine (Ubuntu is confirmed to work): * Please open a terminal and go to the device login v...

As part of the troubleshooting process it is often helpful to send a device log to the support staff. The log can be generated by either: * Lock and exit and start the device software again. PressCtrl + Alt + F6 when the initializing screen is displ...

APPLIES TO SAFESTICK 4.0.2 AND 4.0.3. Do not attempt so choose a new password if you are suddenly prompted to choose a new password when plugging your SafeStick in. The issue with the device forgetting that the password is already set is caused by a c...

The Silverback device requirements differ slightly from the rest of the SafeConsole Ready devices. * Silverback requires admin rights All other SafeConsole Ready devices are supported with mere user privileges * Silverback login is supported in Wind...

Using a managed secure USB drive is very similar to using a regular USB drive, however there are a few differences: * The secure USB drive presents itself as two separate storage volumes (partitions): * The secure login CD-ROM volume contains the d...

BlockMaster is a dedicated software business since July 2010. HARDWARE SUPPORT AND RMA SHOULD BE HANDLED DIRECTLY WITH THE DEVICE MANUFACTURER. BlockMaster is unable to assist you with hardware related issues. The latest device updates can eit...

In certain circumstances your secure USB may fail to start or operate as normal. Most of the time, this is due to machine environmental issues. Before contacting support for further troubleshooting, please check if the device works on another machine ...